Cancellation Policy

Cancellation Policy

If you need to cancel or rearrange your appointment, please give us at least 24 hours’ notice. This allows us to offer the appointment to another patient who needs it.

If less than 24 hours’ notice is given, or if you do not attend your appointment, this will be recorded as a non-attendance.

The following may apply:

Self-funded patients

• You may be charged the full cost of the appointment

• You may be discharged from our care

Insurance / funded patients

• Your funding provider may be notified

• The missed appointment may still be deducted from your authorised sessions

• Your case may be placed on hold or reviewed by your funding provider

• Your funding provider may close your case, which may result in discharge from our care

• If the insurer does not cover the missed appointment, you may be charged the full cost of the appointment directly

You can cancel or change your appointment using the Appointment Link in your confirmation or reminder email, or by contacting us by email, phone, or voicemail.